2023/10/18 DeborahG2003
ALMOST UNUSABLE! I have been using this app on & off for over a year now. I had a yearly subscription and it recently expired so I signed up for a week free trial. It used to work so good with some occasional bugs but now it is almost completely unusable. When you start to edit a video, you cannot get it to play through the timeline when you make changes. It will eventually play but can’t take forever and require multiple presses of the play button in the project window. I gave a one star rating because, what should’ve taken me an hour or two for ONE day, took me several days of an hour or more each day trying to get a 25 minute long wedding video. I am canceling this subscription before I'm charged the yearly fee on October 19th. I must hear back from the developer telling me that this is absolutely been fixed. I have this program running on the most powerful iPad Pro 11 inch (M1). How do you take a program that was working almost perfectly a year ago and with the most recent update, it is horrible and doesn’t work right? it must be able to play through the timeline after I make changes so that I can see how it’s going to look. It was a simple project, not that complicated at all. I can’t even make the video as good as I had hoped because of these reasons. I will not subscribe and pay any fees until this has been fixed!
开发者回复 2023/10/20 Dear Deborah, we are sorry to hear about the playback trouble you're facing during the editing! 🙇 We know how frustrating it can be when you have the most advanced hardware on the market. May we confirm with you whether the device is using iOS 17? If so, would you mind helping us to make the optimization for it? Would you mind sharing the project pack with us for further inspection? If you're uncertain about how to back up your project, please refer to this article [How to back up my project from my CyberLink PowerDirector Mobile app for iOS?] https://www.cyberlink.com/support-center/faq/content?id=27964 Then you can upload the export project ZIP file to the cloud, set it as public, and then paste the link to the folder in the "Send Feedback" in the settings menu. If you're unwilling to share the project, then you may share the screen recording by using the similar method. Your patience and cooperation are highly valued, and our support team will be ready to assist you as promptly as possible. Once again, thank you for your understanding and for being part of the PowerDirector community.🙏